Storage Pros - Thank Goodness for Websites and Emails!

The Gayla Pink Apple

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Storage Pros

Thank Goodness for Websites & Email

 

(The Move from Hell Follow up)

 

 

Do you remember the move from hell post?  One of many issues was, upon arrival to the storage facility, we were informed the climate control 10x10 unit was not available.  I had in hand a written confirmation for the reserved unit.  We were forced to move into two smaller units which did not work.  Our belongings were distorted and disfigured with undue pressure on pieces, etc.  So, we flew back to move into a different unit, and this time, upon arrival the correct unit was available to us...

 

The Storage Pros error ended up costing me in excess of $500 because I had to fly back to Boston, rent a car and return to the facility and move everything into the larger unit.  Upon my arrival home, I discover in my stack of mail, a letter from Storage Pros with a first notice of late payment.  How on earth could I already be late with a payment when I just moved in the larger unit Sept 12th and originally moved in August 30th??????????????   The notice was dated September 19th. 

 

I spent about two hours this morning on the telephone with them and they were not able to explain the transactions of crediting two small units to one larger unit.  Finally the on site manager told me it was an even switch.  No, it was not an even switch!  The two small units totaled $134 month and the one larger unit is $115.  So, no, that's not correct.  She says "Well, YOU think WE owe YOU money.  YELP, I SURE DO!!! 

 

I didn't say it like that - but I did remind her of the 'ordeal' their reservation error had caused me,etc etc.  She said "WELL, THAT IS NOT MY FAULT"  Yes, it is YOUR fault - YOU being STORAGE PROS!  It isn't MY (Gayla) fault - well - I guess it is my fault.  It is my fault that I reserved a unit with STORAGE PROS!!! 

 

My little southern feathers are ruffled and since my fingers can do the talking, I find the contact / email for the President of the company (dlevenfeld@the storage pros dot com) and the COO (iburnstein@ the storage pros dot com) and before I knew it I am hitting the 'send' button of an email.

 

Within thirty minutes, I received a call from Mr. Levenfeld!  All resolved!!  Apology accepted and my next payment is December 30th.  Thank goodness for websites and emails!  Then, I get a call from the Regional Manager also letting me know my account had been resolved and giving me his direct number in case I had any more questions.

 

Hope you had a good day, on-site manager, and hope you learned something today in your customer service session!

 

Lock it up,

Gayla